Contact Center & Help-Desk Services

Exemplary customer service & support is a key success factor for Airlines and Travel organizations in today's higly competitive world. RDM with it's deep domain expertise in these industries offers a unique service for our customers which is differentiated from generic call center service providers ands adds much greater value to our customer's service & support functions.

Some of the activities handled by our contact center specialists are:

  General Telephone enquiries
  Reservations Related Queries and Reservation Requests
  Fares & Flight Related Queries and requests
  Pricing & Ticketing requests
  Special Service Requests
  Contact Centre Related Queues
  Frequent Flyer Program Related Queries and Requests
  Award Booking & Redemption