Loyalty Programs Administration

The popularity of frequent traveler & customer loyalty programs works hand in hand with increased sales resulting in enhanced load factors and higher customer engagement & satisfaction levels.

However, the growing number of participants in these programs proportionately enhances correspondence requirements, promotional material and updating of customer's records to a phenomenal extent increasing manpower requirements & administrative costs substantially.

RDM with the inherent advantage of a broad and qualified resource base to draw upon from, offers to facilitate it's customers in the success of their customer loyalty programs through

  Maintenance and update of participant records.
  Mailing of promotional material and information to participants.
  Accounting of accumulated mileage/points.
  Award redemption and mailing.
  Correspondence with participants on related aspects.
  Award Redemptions : Complete contact center for loyalty programs
  Partner & Vendor Settlements
  BIDT & MIDT Reports